Order Processing Time
All orders are processed within 1–2 working days after order confirmation. Orders are reviewed, prepared, and carefully packed before dispatch. Processing times may vary slightly during busy periods, but we always aim to maintain consistent fulfilment standards.
Delivery Options
We offer standard delivery service for all orders. Once your order has been processed and dispatched, it will be handed over to a delivery carrier for final delivery to the address provided at checkout.
Delivery Charges
We offer the following delivery structure:
- Free Delivery on all orders over £39
- £4.99 Standard Delivery Fee for orders under £39
Delivery costs are calculated automatically at checkout before order confirmation.
Estimated Delivery Time
Estimated delivery time is typically 2–5 working days after dispatch. Delivery times may vary depending on location, carrier operations, and external factors outside our control.
Delivery Areas
We deliver to all valid addresses within the supported service regions provided at checkout. Customers are responsible for ensuring that all delivery information is accurate and complete to avoid delays.
Failed Delivery or Incorrect Address
If a delivery attempt fails due to incorrect or incomplete address information provided by the customer, the order may be returned or delayed. Additional delivery charges may apply for re-delivery.
Order Dispatch Confirmation
Once your order has been dispatched, it will be marked as completed in our system. Customers will receive confirmation that the order has been processed and handed over for delivery.
Delays and External Factors
While we aim to ensure timely delivery, delays may occasionally occur due to factors such as weather conditions, carrier delays, or peak seasonal periods. We are not responsible for delays caused by third-party logistics providers.
Contact for Delivery Issues
If you experience any issues related to your delivery, please contact our support team with your order details. We will assist you in resolving any delivery-related concerns as quickly as possible.